Frequently Asked Questions
How do I place an order?
You can place an order directly through our website www.brandi.ae by selecting your items, adding them to your cart, and completing checkout.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Apple Pay, Store Credit, and Cash on Delivery (where eligible).
Where do you ship?
We ship within the United Arab Emirates and internationally worldwide.
What are your delivery options?
UAE
- Standard: 14–21 business days
- Express: 7–14 business days
- Priority: 2–7 business days
International
- Standard: 14–21 business days
- Express: 7–14 business days
- Priority: 2–7 business days
Will I receive tracking information?
Yes, once your order is shipped, a tracking link will be sent to your email or phone number.
What is your return window?
Return requests must be submitted within 7 working days of delivery.
What condition must items be in to qualify for return?
Items must be:
- Unused, unworn, unwashed, and undamaged
- In original packaging
- With all tags attached
- With the security strap fully intact
Who pays for return shipping?
Return shipping fees are deducted from your refund:
- UAE: AED 50
- International: AED 120
How are refunds issued?
All approved refunds are issued as store credit (digital gift card). And it doesn't expire.
