Refund policy


At BRANDi, we are committed to delivering high-quality products and a seamless shopping experience. Please read this policy carefully before placing an order.

1. Cancellation Policy

Orders may be cancelled within one (1) hour of purchase.

  • If cancelled within this time, the refund will be issued to the original payment method.

  • Orders cancelled after one hour may not be eligible if already processed or shipped.

2. Shipping Policy

UAE Domestic Shipping

Standard Shipping
Delivery Time: 14–21 business days
Rate: AED 50

Express Shipping
Delivery Time: 7–14 business days
Rate: AED 70

Priority Shipping
Delivery Time: 2–7 business days
Rate: AED 100

International Shipping

Delivery: 5-10 business days
Rate: AED 300

*Please Note: Due to the current geopolitical situations there maybe certain delays.


Customers are responsible for any customs duties, taxes, or import fees required by their country. These are not included in product pricing.

3. Customized & Made-to-Order Items

Customized, personalized, or tailored items cannot be returned, exchanged, or refunded.

Customers are fully responsible for:

  • Accurate measurements

  • Correct customization details

  • Final order review before confirmation

4. Return & Exchange Window

Return requests must be submitted within 7 working days of delivery.

Items returned outside this window will not be accepted.

5. Eligibility & Condition Requirements

To qualify for a return, ALL conditions must be met:

  • Item must be unused, unworn, unwashed, and undamaged

  • Item must be returned in original packaging

  • All tags and labels must remain intact

  • Item must be in resalable condition

  • Security strap must be fully intact and attached

Important:
If the security strap is removed, broken, tampered with, or altered, the item becomes non-returnable under any circumstances.

6. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Customized or made-to-order items

  • Sale or discounted items

  • Items with removed or damaged security strap

  • Used, worn, washed, altered, or damaged items

  • Items returned outside the return window

7. Return Shipping Fees

Customers are responsible for return shipping costs.

A flat fee will be deducted from the approved refund:

  • UAE: AED 50

  • International: AED 120

Original shipping fees (if any) are non-refundable.

8. Inspection & Approval

All returned items undergo quality inspection.

A return will only be approved if:

  • Item is clean, unused, and unworn

  • Security strap is intact

  • Packaging is complete and undamaged

If the item fails inspection, it will be rejected and shipped back to the customer at their expense.

9. Refund Method

All approved returns are refunded as store credit (digital gift card).

  • Store credit has no expiry date

  • It is non-transferable and non-cashable

  • Usable for full or partial future purchases

Refund calculation:

Item Price – Return Shipping Fee (AED 50 / AED 120)

Refunds are not issued to the original payment method, except for eligible cancellations within one hour.

Processing time: 7–14 business days after approval.

10. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 7 working days of delivery

  • Provide photos and order details

  • Return item in original condition

BRANDi reserves the right to inspect and reject claims if damage is due to misuse or post-delivery handling.

11. Right to Refuse Returns

BRANDi reserves the right to:

  • Reject returns that do not meet policy requirements

  • Monitor return behavior

  • Refuse future returns/orders in case of excessive or suspicious activity

12. How to Request a Return

  1. Log in to your BRANDi account

  2. Go to Orders

  3. Select the order

  4. Click Request Return

  5. Submit reason + images (if needed)

You will receive confirmation and further instructions from our team.

13. Contact Us

If you need assistance:

Brand: BRANDi
Phone / WhatsApp: +971 561166811
Email: info@brandi.com