Shipping policy

Welcome to BRANDi. This policy outlines our shipping, delivery, cancellation, return, and exchange procedures. Please read carefully before placing your order.

CANCELLATION POLICY

Customers may cancel their order within one hour of purchase. Refunds will be processed to the original mode of payment.

To cancel your order:

Contact us immediately at customercare@brandi.ae or call +971 561166811
Provide your order number and registered email address
Cancellation requests must be made within one hour of order placement

Please note: Once an order has been processed or shipped, it cannot be cancelled and must follow our standard return procedure.

SHIPPING POLICY

We provide reliable shipping within the United Arab Emirates and worldwide, with multiple delivery options to suit your needs.

Shipping Destinations

We currently ship to:

United Arab Emirates (Domestic)
International destinations worldwide

Shipping Methods, Rates & Delivery Times

🇦🇪 UAE Domestic Shipping

Standard Shipping
Delivery Time: 14–21 business days
Rate: AED 50

Express Shipping
Delivery Time: 7–14 business days
Rate: AED 70

Priority Shipping
Delivery Time: 2–7 business days
Rate: AED 100

🌍 International Shipping

Delivery: 5-10 business days
Rate: AED 300

*Please Note: Due to the current geopolitical situations there maybe certain delays.

Important: Customers are responsible for any taxes, customs duties, or import fees imposed by their country of residence. These charges are not included in the product price or shipping fee and must be paid separately.

Delivery times are estimates and may vary due to customs clearance, courier performance, peak seasons, public holidays, or unforeseen circumstances beyond our control.

Orders are processed within 1–2 business days, excluding weekends and public holidays.
Once your order is shipped, a tracking link will be sent to your registered email or phone number.

BRANDi is not responsible for delays, failed deliveries, or lost shipments caused by incorrect or incomplete shipping information provided at checkout.

CUSTOMIZED ITEMS

Items that are customized or tailored to the customer's provided measurements cannot be returned or exchanged.

The customer is solely responsible for ensuring the accuracy of submitted measurements and customization details.

Before confirming your customized order, please:

Double-check all measurements
Verify all customization specifications
Review your order details carefully

We are not liable for any errors in measurements or specifications provided by the customer.

RETURN & EXCHANGE POLICY

We accept return requests within 7 working days of delivery, provided the item is:

Unworn, unwashed, undamaged, and unused
Returned with original packaging and tags intact
Accompanied by the original invoice/receipt

Approved returns will be issued as store credit to the customer's E-wallet.

Return Shipping Deduction:

AED 50 for customers within the UAE
AED 120 for customers outside the UAE

These deductions will be applied to your store credit refund amount.

RETURN / REFUND PROCESS

Follow these simple steps to initiate a return:

Log In to Your Account
Access your account at www.brandi.ae with your login credentials.
Go to Orders
Navigate to the "Orders" section in your dashboard.
Select the Order
Find and select the order you wish to return or refund.
Click on "Request Return"
Beside your order details, click the "Request Return" button to access the return form.
Submit the Form
Choose the item(s) to return, provide your reason, attach any relevant images (if applicable), and submit.
Get Confirmation
You'll receive a confirmation email. Our representative will then contact you with the return documentation and next steps.

Once your return is approved:

Store credit will be issued to your BRANDi E-wallet within 3–5 business days
The return shipping fee (AED 50 for UAE, AED 120 for International) will be deducted from your refund amount
You can use your store credit for future purchases on www.brandi.ae
Store credit is valid for 24 months from the date of issue

EXCHANGE POLICY

We currently do not offer direct exchanges. If you wish to exchange an item:

Return the original item following our return process
Receive store credit in your E-wallet
Place a new order for your desired item

This ensures you get your preferred item as quickly as possible.

DAMAGED OR INCORRECT ITEMS

If you receive a damaged item or the wrong item was delivered:

Contact us immediately at customercare@brandi.ae or +971 561166811
Provide photos of the damaged or incorrect item
Keep all original packaging

For damaged or incorrect items:

We will arrange free collection of the item
No return shipping fees will be deducted
You will receive a full refund to your original payment method or store credit (your choice)
We may send a replacement item at no additional cost

QUALITY GUARANTEE

We stand behind the quality of our products. If you receive a defective item due to manufacturing defects:

Contact us within 7 days of delivery
Provide details and photos of the defect
We will assess the issue and provide a resolution

Manufacturing defects are covered under our quality guarantee at no cost to you.

CUSTOMER RESPONSIBILITIES

Inspect your order upon delivery
Keep all original packaging and tags until you're certain you're keeping the item
Initiate return requests within 7 working days
Ensure items are unworn and in original condition
Provide accurate information in your return request

GENERAL TERMS

All refunds are processed as store credit to your BRANDi E-wallet
Return shipping fees are non-refundable
Gift wrapping fees are non-refundable
Store credit cannot be converted to cash
We reserve the right to refuse returns that don't meet our policy requirements
This policy is subject to change without prior notice

NEED HELP?

Email: customercare@brandi.ae
Phone / WhatsApp: +971 561166811
Website: www.brandi.ae

Business Hours: Monday–Friday, 9:00 AM – 6:00 PM GST

For faster service, please have your order number ready when contacting us.